About HiberChat
We're building the help desk where AI and people work as one team.
HiberChat started with a simple frustration: small businesses lose customers because answers arrive too late. So we built live chat around an AI agent that answers instantly from your own content — and a team inbox for everything else.
Our story
Live chat changed online support, but it only worked while someone was at their desk. Chatbots promised to cover the rest and too often guessed, looped, or hid the way to a human.
We thought both halves were right. Visitors want instant answers. They also want a person when it matters. HiberChat puts both in one conversation: the AI learns from your website and documents, answers in under a second, and hands off with the whole history when it isn't sure.
Around that we built everything a growing team needs — a shared inbox for chat, email, Messenger, and Instagram, real-time visitors, leads, automation, and reports — with pricing that starts at free.
What we believe
Principles we build by.
Fast beats clever
A good answer in half a second beats a perfect one in a minute. We tune everything for the first reply.
Humans stay in control
The AI answers what you've taught it and steps aside when a person would do better. Never a loop, never a trap.
Honest by default
The AI says when it doesn't know. Our pricing page says exactly what you'll pay. Our status page shows real health.
Built for small teams
One agent is free forever. You shouldn't need a procurement process to talk to your customers.
Your content, your rules
You choose every source the AI learns from, and you can pause or delete any of them.
Support is a product
Every chat is a chance to keep a customer. We build tools that make that easy.
4
channels in one inbox
3
ways to train the AI
~0.5s
typical AI reply
$0
for your first agent
Scale customer chat. Not headcount.
An AI agent trained on your website, a shared inbox for your team, and every channel in one place.
Free forever for one agent. AI from $25 per agent.
10-day Pro trial, no credit card. Cancel or downgrade any time.