Product tour

Take a tour of HiberChat.

Ten stops, every screen that matters. Then try it live, or start your free trial.

01 · Inbox

Every conversation in one queue.

Website chats, emails, Messenger, and Instagram DMs land together. Filter by status, see what the AI resolved, and pick up what's waiting for a human.

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HiberChat · Inbox

All conversations

Last 7 days FilterNew chat

New(12)

Priya Shah

#1068

Website · Pricing

Do you offer yearly billing?

Hi, we're a team of six and wanted to know if…

Sales1 min

Marco Rossi

#856

Instagram

Is the blue jacket in stock?

Looking for size M, can you check?

StoreAI answered3 min

Waiting for human(3)

Lena Fischer

#734Handoff

Website · Checkout

Charged twice for my order

I see two payments on my card for…

Billing2 min

Tom Becker

#1308

Invoice needs our VAT number

Could you reissue invoice INV-2291 with…

Billing6 min

Resolved by AI(186)

Aisha Khan

#123

Website · Help

What are your opening hours?

Open Tue–Sun, 10:00 to 18:00. Closed…

AI answered8 min

Daniel Brooks

#754

Messenger

How do returns work?

You can return any item within 30 days…

AI answered12 min

02 · Widget

A chat your visitors actually use.

On-brand, fast, and mobile-friendly. AI answers with sources, and a teammate can join the same thread at any moment.

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AMSTypically replies instantly

Hi there 👋

Ask us anything. Our AI answers in seconds, and the team is online.

Do you ship to Canada, and how long does it take?

Yes! We ship to Canada with tracked delivery in 5–8 business days. Orders over $75 ship free.

Shipping policy FAQ

Can I talk to someone about a bulk order?

Maya from Sales joined the chat

Hi! Happy to help. How many units are you thinking?

Type a message…

03 · Knowledge

Teach the AI in minutes.

Add your website, documents, and FAQs. Preview answers and their sources before you publish.

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HiberChat · Chatbot · Knowledge

Knowledge sources

+ Add source

https://northharbor.com

Learn site

northharbor.com

Website · 20 pages

Ready

Returns-policy-2026.pdf

Document · 14 passages

Ready

A co-pilot in every conversation.

One-click summaries, suggested saved replies, and rewrite tools so agents answer faster.

Learn more →

HiberChat · Conversation #734

AI summary

Lena was charged twice for order #5521 on Mar 3. She wants the duplicate refunded and a confirmation email.

I see two payments for the same order on my card statement 😕

Sorry about that! I've found the duplicate charge and refunded it. You'll see it in 3–5 business days.

Shorter Friendlier Clearer

Suggested replies

/refund

Refund issued — 3–5 business days

/invoice

Sending your updated invoice

/sorry

Apologies for the trouble

Visitor

Lena Fischer · lena@example.com

/checkout · Berlin · Chrome

3 past conversations

05 · Visitors

See who's on your site right now.

Live list of visitors, their current page, and whether they've been here before. Say hello in one click.

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HiberChat · Visitors

Visitors in real time

5 on your site now · 1 chatting

Live

Visitor 4821

Checkout · North Harbor · Berlin · Chrome · macOS

3m 12sOpen chat

Priya Shah · returning

Pricing · Mumbai · Safari · iOS

1m 40sSay hello

Visitor 4822

Blue jacket — Size guide · Toronto · Edge · Windows

52sSay hello

Visitor 4823

Shipping & returns · London · Chrome · Android

24sSay hello

Marco Rossi · returning

Home · Milan · Firefox · Linux

8sSay hello

06 · CRM

Leads from every chat.

Contact details captured in chat become leads you can move across a board and export.

Learn more →

HiberChat · CRM

Leads

Leads from your website chat

Export CSV

New2

Priya Shah

Yearly billing for 6 seats

From chat

Jonas Weber

Bulk order enquiry

From chat

Contacted2

Sara Lopez

Wholesale pricing

From chat

Ken Ito

Event booking for 40

From chat

Qualified1

Lena Fischer

Corporate gifting

From chat

Won2

Aisha Khan

Annual plan · 4 seats

From chat

Tom Becker

Reorder

From chat

07 · Automation

Routine work on autopilot.

Triggers, automated answers, operating hours, and routing rules.

Learn more →

HiberChat · Automation

Triggers & automated answers

Pricing page nudge

When Visitor spends 30s on /pricing

Then Send: “Questions about plans? I can help.”

After hours

When Outside Mon–Fri 9:00–18:00

Then Show offline form, forward transcript to email

Busy reply

When No agent replies within 2 minutes

Then Send: “Thanks for waiting, someone will be right with you.”

Billing routing

When Chat starts on /account/billing

Then Assign to group: Billing

08 · Reports

Know what customers ask.

Conversations, visitors, satisfaction, and response times, with CSV export.

Learn more →

HiberChat · Reports

Reports

Today7 days30 days90 days

Conversations

2,418

+18%

Visitors

31,902

+9%

Satisfaction

4.7 / 5

412 ratings

Response time

38s

First reply

Conversations per day

Answered by AI Handled by agents

09 · Team

Roles, groups, and presence.

Invite agents, organize groups, and see who's online.

Learn more →

HiberChat · Settings · Agents

Agents

Invite agent

Maya Patel

SalesOwnerOnline

Alex Chen

SupportAdminOnline

Sam Rivera

SupportAgentAway

Noor Ali

BillingAgentOnline

Jordan Lee

SupportAgentInvited

5 of 5 seats used · Pro · billed yearly

10 · Install

Live with one script tag.

Paste the snippet on any site, or follow the guide for WordPress, Shopify, Wix, or Webflow.

Learn more →

HiberChat · Install

HTMLWordPressShopifyWixWebflow

<!-- Paste before </body> -->
<script src="https://hiberchat.com/widget.js"
  data-chatbot-id="your_bot_id" async></script>

1Copy the snippet

2Paste before </body>

3Publish your site

Widget detected on northharbor.com

Now try the live demo

Scale customer chat. Not headcount.

An AI agent trained on your website, a shared inbox for your team, and every channel in one place.

Free forever for one agent. AI from $25 per agent.

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