Channel · Email
Email support, rightnext to your chats.
Forward your support mailbox to HiberChat and answer email from the same inbox as live chat, with the same saved replies and teammates.
10-day Pro trial · No credit card · Free plan forever
All conversations
Tom Becker
Invoice needs our VAT number
Daniel Brooks
How do returns work?
Marco Rossi
Is the blue jacket in stock?
Priya Shah
Do you offer yearly billing?
Ken Ito
Event booking for 40 people
What's included
Everything in Email.
Shared mailboxes
Forward support@ or sales@ to your HiberChat address and work them as a team.
Reply from HiberChat
Answer from the inbox and the customer gets your reply by email.
Chat transcripts
Send visitors a copy of their chat by email.
Offline messages
Messages left while you're offline arrive as email.
Saved replies
Use the same canned answers in email and chat.
Assign and collaborate
Route emails to the right teammate.
One queue, every channel.
Customers pick the channel. Your team works one list.
Connect
Add a mailbox.
Turn on forwarding from your support address to HiberChat.
Work
Reply from the inbox.
Email threads sit beside chats.
Track
Filter by channel.
Reports can be split by channel.
Questions about Email
Which plans include the email channel?
Is there a free trial?
Scale customer chat. Not headcount.
An AI agent trained on your website, a shared inbox for your team, and every channel in one place.
Free forever for one agent. AI from $25 per agent.
10-day Pro trial, no credit card. Cancel or downgrade any time.