HiberChat now runs on Google Gemini. Sub-second AI answers from your own content. See what's new
HiberChat

AI agent

An AI agent that knowsyour business.

HiberChat's AI agent answers visitors instantly, in their language, using only your website, documents, and FAQs. When it can't help, it brings in your team.

10-day Pro trial · No credit card · Free plan forever

AMSTypically replies instantly

Hi there 👋

Ask us anything. Our AI answers in seconds, and the team is online.

Do you ship to Canada, and how long does it take?
Yes! We ship to Canada with tracked delivery in 5–8 business days. Orders over $75 ship free.
Shipping policy FAQ
Can I talk to someone about a bulk order?
Maya from Sales joined the chat
M
Hi! Happy to help. How many units are you thinking?
Type a message…

What's included

Everything in AI Agent.

Grounded in your content

Answers come from your knowledge base with links to the source pages, not from the open internet.

Always on

Nights, weekends, holidays. The AI covers every hour your team doesn't.

Sub-second replies

Powered by Google Gemini Flash-Lite by default, typical answers arrive in about half a second.

Speaks their language

The AI replies in the visitor's language, and agents see translations in the inbox.

Knows when to stop

Low-confidence questions get your fallback message and an offer to talk to a person.

Your tone of voice

Set a business description, greeting, and fallback message so replies sound like you.

Let AI handle the work. Keep humans in control.

The AI resolves routine questions end to end, and steps aside the moment a person is the better answer.

Understand

Reads the question.

Searches your knowledge base for the most relevant passages.

Answer

Writes a grounded reply.

Uses only those passages and cites where the answer came from.

Escalate

Hands off cleanly.

If the match is weak or the visitor asks, the chat goes to your team with full history.

More in AI

See all →

AI Assist

Give every agent an AI teammate.

A co-pilot for every agent

Explore

Training

Train your AI in minutes, not sprints.

Teach the AI with sites, docs, FAQs

Explore

Escalation & Handoff

AI first. People when it matters.

AI to human without starting over

Explore

Questions about AI Agent

Which AI model does HiberChat use?
Google Gemini Flash-Lite by default. Workspaces on self-hosted installs can switch to OpenAI, Groq, or any OpenAI-compatible endpoint.
Will the AI make things up?
It's instructed to answer only from your sources. When nothing relevant is found, it sends your fallback message instead of guessing.
Is the AI included on the Free plan?
No. The Free plan is human live chat. The AI agent is included on Essential, Pro, and the 10-day Pro trial.

Scale customer chat. Not headcount.

An AI agent trained on your website, a shared inbox for your team, and every channel in one place.

Free forever for one agent. AI from $25 per agent.

Start free trialTry the live demo

10-day Pro trial, no credit card. Cancel or downgrade any time.