HiberChat now runs on Google Gemini. Sub-second AI answers from your own content. See what's new
HiberChat

Changelog

What's new in HiberChat.

Every improvement we ship, newest first.

  1. Nov 4, 2026AI

    Google Gemini powers the AI agent, and a new hiberchat.com

    • Gemini Flash-Lite is the default model, with typical answers in about half a second.
    • Token counts and latency are recorded for every AI reply; provider keys stay server-side.
    • A new website with product, AI, channel, solution, and switching pages, a help center, a blog, and a live status page.

  2. Nov 3, 2026Billing

    Free, Essential, and Pro plans

    • Per-agent pricing with monthly and yearly billing through Stripe.
    • Every new workspace starts with a 10-day Pro trial, no card required.
    • On the Free plan, chats go straight to your team instead of the AI.

  3. Nov 2, 2026Channels

    Secure outgoing email

    • Invitations, password resets, and transcripts are sent over implicit-TLS SMTP.

  4. Nov 1, 2026Product

    Team roles, inbox tags, and a sturdier desk

    • Email invitations for teammates, role management, and pages gated by role.
    • Inbox notes, tags, and reopening closed chats.
    • Reports CSV export honors your date and channel filters.
    • Meta webhook signatures are verified for Facebook and Instagram.

  5. Oct 29, 2026Product

    Settings, channels, and reports

    • A full Settings column: preferences, saved replies, contact form, automated answers, agents, account, and notifications.
    • Email mailboxes, Facebook Page, and Instagram Direct connections in the shared inbox.
    • Reports for conversations, visitors, satisfaction, and response times.
    • A chat widget page for the snippet, colors, and live toggles.

  6. Oct 19, 2026Launch

    Live desk, CRM, and the AI chatbot builder

    • Proactive chat, real-time visitor context, and agent replies.
    • Voice notes, files, and lead capture forms in the widget.
    • CRM board for leads from chat.
    • Chatbot builder with website crawling, document uploads, and FAQs.

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