Blog
The latest from HiberChat.
Guides, playbooks, and product deep dives on running live chat with humans and AI.
AI
How to train an AI chatbot on your website (without writing a single prompt)
A practical walkthrough of website crawling, documents, and FAQs, and how to tell when your AI knows enough to go live.
Strategy
AI chatbot or live chat? Why the best answer is both
AI is instant and always on. People are empathetic and creative. Here's how to design a chat where each does what it's best at.
AI
Writing FAQs your AI can actually use
Seven rules for question-and-answer content that produces accurate, confident AI answers.
Setup
Operating hours and offline forms: never miss a message again
How to set up a schedule, an offline contact form, and transcript forwarding so every visitor gets an answer.
Growth
Proactive chat triggers that help instead of annoy
When to open the chat for a visitor, what to say, and which pages deserve a nudge.
Pricing
Per-agent pricing explained: what you pay for in HiberChat
Free, Essential, and Pro, the 10-day trial, yearly savings, and how seats are prorated.
Scale customer chat. Not headcount.
An AI agent trained on your website, a shared inbox for your team, and every channel in one place.
Free forever for one agent. AI from $25 per agent.
10-day Pro trial, no credit card. Cancel or downgrade any time.