Solutions · Ecommerce

Answer every shopperbefore they bounce.

Sizing, shipping, returns, stock. HiberChat's AI handles the questions that block checkout, and your team handles the rest.

10-day Pro trial · No credit card · Free plan forever

AMSTypically replies instantly

Hi there 👋

Ask us anything. Our AI answers in seconds, and the team is online.

Do you ship to Canada, and how long does it take?

Yes! We ship to Canada with tracked delivery in 5–8 business days. Orders over $75 ship free.

Shipping policy FAQ

Can I talk to someone about a bulk order?

Maya from Sales joined the chat

Hi! Happy to help. How many units are you thinking?

Type a message…

What's included

Everything in Ecommerce.

24/7 pre-sale answers

Shoppers in every time zone get instant answers.

Policy-accurate

The AI answers from your actual shipping and returns pages.

See who's shopping

Real-time visitors show who's on product and checkout pages.

Proactive nudges

Offer help after time on the cart page.

Social DMs

Instagram and Messenger in the same inbox.

Capture emails

Turn browsers into leads you can follow up.

Support that sells.

Every answered question is a removed objection.

Before

Answer pre-sale questions.

Fit, materials, delivery times.

During

Help at checkout.

Spot hesitation and reach out.

After

Handle WISMO and returns.

Point customers to the right policy.

Questions about Ecommerce

How do I add HiberChat to my website?

Paste one script tag before the closing body tag, or use the WordPress, Shopify, Wix, or Webflow instructions in your dashboard. The widget loads asynchronously, so it never blocks your page.

Is there a free trial?

Every new workspace gets the full Pro plan free for 10 days with no credit card. When the trial ends you can pick a paid plan or stay on Free.

Scale customer chat. Not headcount.

An AI agent trained on your website, a shared inbox for your team, and every channel in one place.

Free forever for one agent. AI from $25 per agent.

Start free trial Try the live demo

10-day Pro trial, no credit card. Cancel or downgrade any time.