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HiberChat

Knowledge base

Your website becomesyour AI's training manual.

Add your website, upload documents, or write FAQs. HiberChat reads them, splits them into searchable passages, and the AI answers only from what you gave it.

10-day Pro trial · No credit card · Free plan forever

HiberChat · Chatbot · Knowledge

Knowledge sources

+ Add source
https://northharbor.com
Learn site

northharbor.com

Website · 20 pages

Ready

Returns-policy-2026.pdf

Document · 14 passages

Ready

Top 12 questions

FAQ · 12 pairs

Ready

help.northharbor.com

Website · crawling 8 of 20

Learning

Old-price-list.docx

Document · paused

Excluded

Preview

Test answers before you publish

Can I return a sale item?
Sale items can be returned within 14 days for store credit. Full-price items get a refund within 30 days.

Sources

Returns-policy-2026.pdf · score 0.82

/help/returns · score 0.74

What's included

Everything in Knowledge Base.

Website crawl

Enter your address and HiberChat reads your pages, follows internal links, uses your sitemap, and respects robots.txt.

Document upload

Upload PDF, Word, Markdown, or text files: price lists, policies, manuals, menus.

FAQ pairs

Write question-and-answer pairs for the things customers ask most. They're matched first.

Re-sync any source

When your site or a document changes, re-sync the source and the AI picks up the new version.

Exclude what's wrong

Turn a source off without deleting it if it's out of date or off-topic.

Grounded answers

Retrieval is scoped to each chatbot, and low-confidence matches trigger your fallback message instead of a guess.

From URL to answers in minutes.

No prompts to write, no vector database to manage. Add a source and publish.

Add

Paste your website address.

Open your chatbot, choose Website, enter your URL, and click Learn site.

Index

HiberChat reads and indexes it.

Pages are cleaned, split into passages, and stored with search vectors in your workspace only.

Answer

Publish and the AI is live.

Visitors get answers from your content, with links back to the source pages.

How it works

Up and running in minutes.

  1. 01

    Add a source

    Website, document, or FAQ.

  2. 02

    We index it

    Text is extracted and split into passages.

  3. 03

    Publish

    The widget starts answering from it.

More in Product

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Shared Inbox

One inbox for your team and your AI agent.

Every chat, email, and DM in one queue

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Live Chat Widget

A chat widget your customers actually use.

A fast, on-brand chat for your site

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Real-time Visitors

See who's on your site. Start the conversation.

See who's on your site right now

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Questions about Knowledge Base

Does HiberChat scan my whole website automatically?
No. You choose what the AI learns. Add your website address as a source and HiberChat crawls it within your plan's monthly page allowance. You can add documents and FAQs alongside it.
How often is my website re-scanned?
A scan is a snapshot. Re-sync the source whenever your content changes so the AI stays current.
Which file types can I upload?
PDF, DOCX, Markdown, and plain text. Files are checked before they're processed.

Scale customer chat. Not headcount.

An AI agent trained on your website, a shared inbox for your team, and every channel in one place.

Free forever for one agent. AI from $25 per agent.

Start free trialTry the live demo

10-day Pro trial, no credit card. Cancel or downgrade any time.