Reports & analytics
Know what your customersare asking for.
See conversation volume, visitor counts, satisfaction, how fast your team responds, and who's carrying the load.
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Reports
Today7 days30 days90 daysConversations
2,418
+18%
Visitors
31,902
+9%
Satisfaction
4.7 / 5
412 ratings
Response time
38s
First reply
Conversations per day
What's included
Everything in Reports & Analytics.
Conversation trends
Daily conversation volume for today, the last 7, 30, or 90 days, filtered by channel.
Visitors
Unique visitor sessions next to conversations, so you can see your chat rate.
Satisfaction
Average rating and number of ratings visitors leave after a chat.
Response times
Average first-reply time for the team and for each agent.
Agent table
Conversations, waiting chats, and response time per agent.
CSV export
Download the chats behind any report as a CSV file.
Decisions backed by real chats.
Reports are built from the conversations in your inbox, not sampled estimates.
Volume
Plan your staffing.
See your busiest days and hours.
Quality
Track satisfaction.
See how visitors rate their chats.
Team
Coach with data.
Response times and chat counts per agent.
More in Product
See all →Shared Inbox
One inbox for your team and your AI agent.
Every chat, email, and DM in one queue
ExploreLive Chat Widget
A chat widget your customers actually use.
A fast, on-brand chat for your site
ExploreKnowledge Base
Your website becomes your AI's training manual.
Train the AI on your site and docs
ExploreQuestions about Reports & Analytics
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