HiberChat now runs on Google Gemini. Sub-second AI answers from your own content. See what's new
HiberChat

Shared inbox

One inbox for your teamand your AI agent.

Bring every customer conversation into one place. HiberChat gives humans and AI the context, shortcuts, and routing they need to resolve issues faster, together.

10-day Pro trial · No credit card · Free plan forever

HiberChat · Inbox

All conversations

New chat
New(12)
P

Priya Shah

#1068

Website · Pricing

Do you offer yearly billing?

Hi, we're a team of six and wanted to know if…

Sales1 min
M

Marco Rossi

#856

Instagram

Is the blue jacket in stock?

Looking for size M, can you check?

StoreAI answered3 min
Waiting for human(3)
L

Lena Fischer

#734Handoff

Website · Checkout

Charged twice for my order

I see two payments on my card for…

Billing2 min
T

Tom Becker

#1308

Email

Invoice needs our VAT number

Could you reissue invoice INV-2291 with…

Billing6 min
Resolved by AI(186)
A

Aisha Khan

#123

Website · Help

What are your opening hours?

Open Tue–Sun, 10:00 to 18:00. Closed…

AI answered8 min
D

Daniel Brooks

#754

Messenger

How do returns work?

You can return any item within 30 days…

AI answered12 min

What's included

Everything in Shared Inbox.

Automatic assignment

New chats are routed to an available agent in the right group, so nobody cherry-picks and nobody waits.

Sneak peek typing

See what a visitor is typing before they hit send and have your answer ready the moment it arrives.

Saved replies and shortcuts

Type a shortcut to expand a saved reply. HiberChat suggests the right one based on the visitor's last message.

Internal notes

Leave notes on a conversation for teammates. Visitors never see them.

Files and voice notes

Visitors and agents can share files and voice messages right inside the chat.

Visitor context

Device, browser, current page, language, and past conversations sit beside every chat.

AI is built into every conversation.

HiberChat isn't a chat box with AI bolted on. The AI agent and your team share the same thread, history, and knowledge.

Answer

AI takes the first reply.

The AI agent answers from your knowledge base the second a visitor writes, day or night.

Escalate

Hands off with full context.

When the AI isn't confident, or the visitor asks for a person, the chat moves to Waiting for human and an agent is notified.

Assist

Gives every agent a co-pilot.

One click summarizes a long chat or rewrites a draft to be shorter, friendlier, or clearer.

More in Product

See all →

Live Chat Widget

A chat widget your customers actually use.

A fast, on-brand chat for your site

Explore

Knowledge Base

Your website becomes your AI's training manual.

Train the AI on your site and docs

Explore

Real-time Visitors

See who's on your site. Start the conversation.

See who's on your site right now

Explore

Questions about Shared Inbox

Can several agents work in the inbox at once?
Yes. Paid plans are billed per agent and every agent sees the shared queue, their own assigned chats, and unassigned chats.
What happens when no agent is online?
The widget switches to your offline contact form, and the AI agent keeps answering questions it can handle. Transcripts can be emailed to you.
Is there a free trial?
Every new workspace gets the full Pro plan free for 10 days with no credit card. When the trial ends you can pick a paid plan or stay on Free.

Scale customer chat. Not headcount.

An AI agent trained on your website, a shared inbox for your team, and every channel in one place.

Free forever for one agent. AI from $25 per agent.

Start free trialTry the live demo

10-day Pro trial, no credit card. Cancel or downgrade any time.