Help center

How can we help?

Guides for setting up, training, and running HiberChat. Can't find it? Ask the AI in our live demo or contact us.

Getting started

Create a workspace, set up your chatbot, and answer your first chat.

One script tag, plus platform notes for WordPress, Shopify, Wix, and Webflow.

How knowledge sources work and how to keep them current.

When the AI escalates, who gets the chat, and how to be notified.

Add teammates, choose roles, and route chats to groups.

Answer common questions with one keystroke.

Forward email into HiberChat and reply from the inbox.

Answer Page messages and Instagram DMs from HiberChat.

Upgrade, change seats, switch to yearly, or cancel.

What HiberChat stores and how to honor data requests.

Write to us and a person will reply.