Connect a support mailbox
Forward email into HiberChat and reply from the inbox.
- Open Email in the left menu and add a mailbox with your support address.
- Copy the HiberChat forwarding address shown for it.
- In your email provider, forward your support address to that HiberChat address.
- Send the verification message and confirm forwarding is on.
New emails appear as conversations in your inbox. Email channels are included on Essential and Pro.