Automation

Let the routine workrun itself.

Proactive triggers, automated answers, operating hours, and routing rules that handle the repetitive parts of live chat without anyone lifting a finger.

10-day Pro trial · No credit card · Free plan forever

HiberChat · Automation

Triggers & automated answers

Pricing page nudge

When Visitor spends 30s on /pricing

Then Send: “Questions about plans? I can help.”

After hours

When Outside Mon–Fri 9:00–18:00

Then Show offline form, forward transcript to email

Busy reply

When No agent replies within 2 minutes

Then Send: “Thanks for waiting, someone will be right with you.”

Billing routing

When Chat starts on /account/billing

Then Assign to group: Billing

What's included

Everything in Automation.

Proactive triggers

Open the chat with a custom message after a visitor spends a set time on a page.

Automated answers

Reply instantly with a set message when you're busy, offline, or the visitor waits too long.

Operating hours

Define your weekly schedule. HiberChat switches between online and offline modes on its own.

Group routing

Send chats to the right group of agents and auto-assign them to whoever is available.

Transcript forwarding

Email chat transcripts to your team when no one is online, or for every chat.

Notifications

Sound, browser, and email alerts for new chats, messages, and visitors.

Automation with a human fallback.

Every automated step can hand over to a person. Customers never get stuck in a loop.

Trigger

Start the right conversations.

Reach visitors who are likely to need help.

Respond

Never leave a chat unanswered.

Automated answers cover gaps when the team is busy.

Route

Get it to the right person.

Groups and auto-assignment keep the queue moving.

Questions about Automation

Are triggers available on the Free plan?

Yes. Triggers, automated answers, and operating hours work on every plan. The Free plan is limited to one agent and 5 chats a month.

Is there a free trial?

Every new workspace gets the full Pro plan free for 10 days with no credit card. When the trial ends you can pick a paid plan or stay on Free.

Scale customer chat. Not headcount.

An AI agent trained on your website, a shared inbox for your team, and every channel in one place.

Free forever for one agent. AI from $25 per agent.

Start free trial Try the live demo

10-day Pro trial, no credit card. Cancel or downgrade any time.