Channel · Instagram
Instagram DMs,handled like support.
Connect your Instagram business account and answer direct messages from the HiberChat inbox.
10-day Pro trial · No credit card · Free plan forever
All conversations
Tom Becker
Invoice needs our VAT number
Daniel Brooks
How do returns work?
Marco Rossi
Is the blue jacket in stock?
Priya Shah
Do you offer yearly billing?
Ken Ito
Event booking for 40 people
What's included
Everything in Instagram.
Connect in minutes
Link your Instagram business account from Connections.
One inbox
DMs sit beside chats, email, and Messenger.
Shared by the team
Several agents can work your DMs at once.
Saved replies
Answer common questions with one shortcut.
Social selling
Turn product questions into orders.
Reports
See Instagram volume next to every other channel.
Where your customers already are.
Meet shoppers in their DMs without living in the Instagram app.
Connect
Authorize Instagram.
Business accounts only.
Reply
From HiberChat.
Messages post back to the DM.
Track
Measure it.
Counted in reports.
Questions about Instagram
Do I need an Instagram business account?
Is there a free trial?
Scale customer chat. Not headcount.
An AI agent trained on your website, a shared inbox for your team, and every channel in one place.
Free forever for one agent. AI from $25 per agent.
10-day Pro trial, no credit card. Cancel or downgrade any time.